CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Honesty and integrity. Actually didn’t have work done because they analyzed my vehicle and realized it was a tire problem. Didn’t even charge me. Because they were honest and told me the problem without charging, I will be back with all my vehicles.
Lubbock, TX
I've been going to Hud's for several years and they have worked on multiple cars of mine. I've been having persistent issues with my current vehicle, with the AC, and the check engine light kept coming on. It was taken somewhere else (not by me) multiple times and had a few very expensive bandaids slapped on it. Recently, the light came back on, so I took the car to Huds. Their prices are very reasonable and they're kind people who will work with you. As a single woman, this is incredibly important to me. I drove off, and the next day the light came back on so I called Huds. They took the car back in and replaced another part, no extra charge. I appreciate their hard work, honesty, and integrity. Huds actually fixes the problem, not the symptoms.
Lubbock, TX
Excellent and friendly service! Said it would be 2-3 days but we got it back next day! We were met with a smile and listened to. They fixed an issue that was caused by another shop and changed the oil for us because they noticed it needed it. Car sounds great!
Lubbock, TX
Huds Auto went above and beyond helping us with my stepson's truck. From the moment we bought the truck, they were professional, honest, and kept us informed throughout the entire process. They did a phenomenal job, and you can tell they truly care about their customers and the quality of their work. It's hard to find an auto shop you can genuinely trust, but Huds Auto has definitely earned ours. We highly recommend them to anyone looking for reliable, knowledgeable, and friendly service. Thank you for taking such great care of us!
Lubbock, TX
